Living Service: How to Deliver the Service of the Future Today (Financial Times Series)

356 EGP
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* Publisher:Pearson * Copyright:2008 * Language: English * ISBN13 :9780273715351 * Number Of Pages: 176 pages * Edition:1 Quality service is crucial in today's busine... more on Jumia

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Technical Specifications

SKU:JU030BKAKHM7NAFAMZ
Model:BACCAH - 9780273715351
Main Material:Paperback
Author:Marc Silvester. Mohi Ahmed

Jumia's Description

  • Publisher:Pearson
  • Copyright:2008
  • Language: English
  • ISBN13 :9780273715351
  • Number Of Pages: 176 pages
  • Edition:1
Quality service is crucial in today's business world and Living Service shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs. Living Service provides an insight into the success of Fujitsu, where this new approach is already delivering extraordinary benefits, including: 30% faster deployment of services; 30% greater reliability in service provision; 15% saving on costs. It provides the new competitive weapon, which is set to do for service industries what Toyota's lean production did for manufacturing industries. Organised into three parts: Mind, Body and Soul, it offers an easy-to-read format and each section is a stepping stone on the way to achieving Living Service. This book tells the great untold story of how they did it, and how you can do the same.

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