Winner of The Shingo Research and Professional Publication Award‎!‎ Align your leadership team to deliver the highest possible value to your customers Too many organizations today suffer from silo‎-centric behavior and intra‎-organizational conflict‎.‎ Yet most don‎'‎t understand what‎'‎s holding them back from achieving outstanding performance‎.‎ Value stream mapping‎-‎-an essential but underused methodology‎-‎-is a proven approach to help you visualize and resolve disconnects‎,‎ redundancies‎,‎ and gaps in your value delivery system‎.‎ More than merely a tool to eliminate operational waste‎,‎ value stream mapping is a highly effective means to transform leadership thinking‎,‎ define strategy and priorities‎,‎ and create customer‎-centric work flow‎.‎ In this detailed guide‎,‎ business performance improvement experts Karen Martin and Mike Osterling present a practical way to deeply understand how work gets done‎-‎-in any environment‎-‎-and how to design improved work systems‎.‎ You‎'‎ll learn how to‎:‎ Prepare and engage your leadership team in the transformation process Gain a deep understanding about your current work systems and the related barriers to delivering value Design a future state that enables outstanding performance on all fronts Adopt the new design and lay the foundation for continued improvement Whether you are a novice‎,‎ an experienced improvement practitioner‎,‎ or a leader‎,‎ Value Stream Mapping will help you design and operate your business more effectively‎.‎ And if your organization already uses value stream mapping‎,‎ this book will help you improve your transformation efforts‎.‎