Instructional designers and other training professionals are often forced into order‎-taking roles‎.‎ The company wants training on a specific topic ‎- business writing‎,‎ behavioral interviewing‎,‎ customer service ‎- and a one‎-size‎-fits‎-all module is produced‎.‎ Training That Delivers Results offers a far better way to educate employees‎,‎ one that connects learning solutions with strategic business goals‎.‎ Rather than being told what to teach‎,‎ proactive designers collect data to define problems and develop training interventions‎.‎ Written by one of the originators of computer‎-based training‎,‎ Handshaw‎'‎s results‎-oriented model is systematic‎,‎ yet flexible‎,‎ and works for both instructor‎-led training and e‎-learning‎.‎ Readers will learn how to‎:‎ analyze performance gaps‎;‎ create targeted performance objectives and connect them with the right measurement tools‎;‎ determine the best instructional strategy and the appropriate media‎;‎ build consensus with project blueprint meetings‎;‎ and evaluate the effectiveness of training and use the data to continually improve‎.‎ Learning goals and business goals should go hand in hand‎.‎ Here are the tools‎,‎ worksheets‎,‎ and assessments needed to tie the learning experience to enhanced performance outcomes ‎- and deliver sustainable‎,‎ quantifiable business results‎.‎