‎"‎The book‎'‎s interplay of conceptual and empirical thinking is one of its strengths‎.‎ Data to illustrate the results come from case studies conducted with 13 individual organizations and 6 multiorganizational units‎,‎ all of them in the United Kingdom‎,‎ and all using one or another performance‎-measurement system‎.‎ Each of the middle five chapters of the book reflects on some specific element of this agenda‎,‎ and these chapters will be particularly interesting to practicing managers‎.‎ Each one explores a different top‎-level issue in performance measurement with specific research questions and methods for data collection and analysis‎,‎ drawing data from several main data sources‎.‎ This book can be treated as a foundation for future research in effectiveness studies‎,‎ and is also a rich source of good counsel to nonprofit managers‎.‎ Paton has provided managers with much information on the utility and practical application of measurement systems‎,‎ in a range of nonprofit service areas‎.‎ Managers who‎.‎‎.‎‎.‎