"The book's interplay of conceptual and empirical thinking is one of its strengths. Data to illustrate the results come from case studies conducted with 13 individual organizations and 6 multiorganizational units, all of them in the United Kingdom, and all using one or another performance-measurement system. Each of the middle five chapters of the book reflects on some specific element of this agenda, and these chapters will be particularly interesting to practicing managers. Each one explores a different top-level issue in performance measurement with specific research questions and methods for data collection and analysis, drawing data from several main data sources. This book can be treated as a foundation for future research in effectiveness studies, and is also a rich source of good counsel to nonprofit managers. Paton has provided managers with much information on the utility and practical application of measurement systems, in a range of nonprofit service areas. Managers who...