STEAMPUNKERS USA, Beautiful Vibrant Stones & Excellent Service Each stone has its own special characteristics. Natural inclusions and impurities make a stone more memorable and precious over time. Natural stones are unique in that they become more glossy and vibrant with use. No two are alike so they offer a very wide selection of colors, shapes, and variations making it infinitely enjoyable to collect. We also take pride in our quality control process. Every hand selected gemstone is inspected prior to packaging using a quality control checklist. Each stone is packed to prevent damage and are assigned tracking numbers. We take sanitation seriously. All items are shipped in plastic bags with quality cords and/or earwires. Earrings and necklace cords may have special use labels which must be returned, un-tampered for full refunds. STEAMPUNKERS USA Service Center: Need to replace / repair a cord or bail? Questions about your stone? Attach a photo for more precise assistance. Contact Us from this product detail page. Click "Ships and Sold by SteamPunkers USA", then "Ask a Question" on the top right. We will get back to you as soon as we can.