See first hand what case managers actually do on a day-to-day basis! With reality-based exercises, generalist case management: a workbook for skill development lets you participate in key parts of the case-management process including making assessments, arranging services from other agencies, providing advocacy services, and allocating scarce resources. Self assessment tools, client-based vignettes, agency profiles, practitioner-based vignettes, and creative problem solving tasks help you learn to work effectively with clients.