Focusing on strategy, architecture, and design, this concise guide explores all the techniques, methodologies, and activities of business information management. Concentrating on the architecture and development of information systems, the guide discusses governance with CobiT and operational management with ITIL. Also included is an evaluation of costs and benefits of Information and Communications Technologies (ICT) as well as a calculation of costs of operational ICT systems. Useful as a self-study or classroom textbook, this manual promises to help managers organize their ICT systems in a structured and scientifically sound way.