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CAIRO BOOKS's Description
Thoroughly tested and used by students and proven to help students taking the
American Society for Quality’s Certified Quality Improvement Associate exam,
Essentials of Quality is highly accessible, experiential, and unique in its
coverage of current quality management topics, from creative and innovative
improvements and approaches to today’s economic environment to ways of
developing metrics for measuring and evaluating programs. With non-academic,
reader-friendly writing, the text features many chapter exercise and cases that
provide students with hands-on experience.