TOPTUL The Mark of Professional Tools is a Taiwan-based company, which acts globally via its own offices, representatives and well-developed collaboration with partners. Keeping in mind the importance of clients' time, we make sure that our products are delivered to them within the promised time-period. When our customers purchase our Heavy Duty Diagonal Cutting Pliers, they know they are getting value for their money, with performance, reliability, and quality. If you are not satisfied with our Heavy Duty Diagonal Cutting Pliers or have ordered a wrong item, please let us know. TOPTUL The Mark of Professional Tools will reply to you as soon as possible. We look forward to doing business with you and establishing an ongoing relationship.