Technical Communication‎:‎ Process and Product‎,‎ 7e by Sharon J‎.‎ Gerson and Steven M‎.‎ Gerson‎,‎ provides a proven‎,‎ complete methodology that emphasizes the writing process and shows how it applies to both oral and written communication‎.‎ With an emphasis on real people and their technical communication‎,‎ it provides complete coverage of communication channels‎,‎ ethics‎,‎ and technological advances‎.‎ This edition includes information on dispersed teams‎,‎ collaboration tools‎,‎ listening skills‎,‎ and social networking‎.‎ Using before/after documents‎,‎ authentic writing samples and skill‎-building assignments‎,‎ the book provides a balance of how‎-to instruction with real‎-world modeling to address the needs of an evolving workplace‎.‎