The goal of participatory IT design is to set sensible‎,‎ general‎,‎ and workable guidelines for the introduction of new information technology systems into an organization‎.‎ Reflecting the latest systems‎-development research‎,‎ this book encourages a business‎-oriented and socially sensitive approach that takes into consideration the specific organizational context as well as first‎-hand knowledge of users‎'‎ work practices and allows all stakeholders ‎-‎- users‎,‎ management‎,‎ and staff ‎-‎- to participate in the process‎.‎ Participatory IT Design is a guide to the theory and practice of this process that can be used as a reference work by IT professionals and as a textbook for classes in information technology at introductory through advanced levels‎.‎ Drawing on the work of a ten‎-year research program in which the authors worked with Danish and American companies‎,‎ the book offers a framework for carrying out IT design projects as well as case studies that stand as examples of the process‎.‎ The method presented in Participatory IT Design ‎-‎- known as the MUST method‎,‎ after a Danish acronym for theories and methods of initial analysis and design activities ‎-‎- was developed and tested in thirteen industrial design projects for companies and organizations that included an American airline‎,‎ a multinational pharmaceutical company‎,‎ a national broadcasting corporation‎,‎ a multinational software house‎,‎ and American and Danish universities‎.‎ The first part of the book introduces the concepts and guidelines on which the method is based‎,‎ while the second and third parts are designed as a practical toolbox for utilizing the MUST method‎.‎ Part II describes the four phases of a design project ‎-‎- initiation‎,‎ in‎-line analysis‎,‎ in‎-depth analysis‎,‎ and innovation‎.‎ Part III explains the method‎'‎s sixteen techniques and related representation tools‎,‎ offering first an overview and then specific descriptions of each in separate sections‎.‎