Operations Management‎,‎ 3rd Edition provides a clear and accessible introduction to this important area of study‎,‎ focusing on all key areas of operations in both manufacturing and service industries‎.‎ Features‎:‎ Focuses on the subject from a European perspective‎.‎ Deals with the management of the creation of goods and the delivery of services to the customer‎.‎ Covers the main areas of operations strategy‎,‎ the design of operations system and the management of operations over time‎.‎ Incorporates more strategic and international commentary‎.‎ Includes a strategy link section consisting of a paragraph relating each chapter topic to operations strategy‎.‎ Includes more end of chapter and quantitative exercises‎.‎ Cases have been updated throughout and now include‎:‎ Service including public sector‎,‎ international‎,‎ a mix of mini‎-cases and a longer case for each chapter‎.‎ Accompanied by a comprehensive package of online learning support materials including‎:‎ A robust testbank featuring 1500 questions‎,‎ PowerPoint slides and a comprehensive instructor‎'‎s manual

• Author‎:‎ Andrew Greasley
• Publisher‎:‎ John Wiley & Sons
• ISBN‎:‎ 9781119978541