Practical and easy to use‎,‎ this human services text provides important guidelines for working within agencies‎.‎ The authors address important topics germane to management and administration‎,‎ including evidence‎-based and empirically based practice‎,‎ as well as challenges of management‎,‎ environments of human service agencies‎,‎ program design‎,‎ organizational theory and design‎,‎ human resources‎,‎ supervisory relationships‎,‎ finances‎,‎ information systems‎,‎ program evaluation‎,‎ organizational change‎,‎ leadership‎,‎ and achieving and maintaining organizational excellence‎.‎ To help you view issues in action‎,‎ the authors have included a case example in each chapter‎,‎ along with reflection questions to help you reflect on how you would handle the scenario‎.‎