Quality service is crucial in today‎'‎s business world and Living Service shows you how to deliver your service efficiently and at a competitive price‎,‎ by adapting and evolving to your customer needs‎.‎ Living Service provides an insight into the success of Fujitsu‎,‎ where this new approach is already delivering extraordinary benefits‎,‎ including‎:‎ 30% faster deployment of services‎;‎ 30% greater reliability in service provision‎;‎ 15% saving on costs‎.‎ It provides the new competitive weapon‎,‎ which is set to do for service industries what Toyota‎'‎s lean production did for manufacturing industries‎.‎ Organised into three parts‎:‎ Mind‎,‎ Body and Soul‎,‎ it offers an easy‎-to‎-read format and each section is a stepping stone on the way to achieving Living Service‎.‎ This book tells the great untold story of how they did it‎,‎ and how you can do the same‎.‎