The definitive guide to implementing Baldrige Criteria in any organization‎-from the team that coached multiple Malcolm Baldrige Award winners For organizations in both the public and private sectors‎,‎ the coveted Malcolm Baldrige National Quality Award is the gold standard to which all leaders aspire‎.‎ With this action‎-ready guide from the renowned experts at BaldrigeCoach‎,‎ you too can master the principles of Baldrige Criteria‎,‎ harness the power of performance excellence‎,‎ and achieve award‎-worthy results‎.‎ This proven program gives you a complete framework for continuous improvement‎,‎ with a focus on benchmark objectives‎,‎ employee engagement‎,‎ and workforce alignment‎.‎ Featuring CEO interviews and insights‎,‎ it‎'‎s a master class in succeeding and leading‎-the Malcolm Baldrige way‎.‎ Kay Kendall is a principle and majority owner of BaldrigeCoach‎,‎ and an alumni of the Malcolm Baldrige National Program‎.‎ Glenn Bodinson‎,‎ FACHE founded BaldrigeCoach in 1989 and has served five times as a Baldrige Award Examiner‎.‎

• Author‎:‎ Kay Kendall‎,‎ Glenn Bodinson
• Publisher‎:‎ McGraw‎-Hill
• ISBN‎:‎ 9781259588662