With public scrutiny intensifying every day‎,‎ optimizing the performance of government employees and departments is more critical than ever before‎.‎ And just as in the private sector‎,‎ the key for managers is to understand how different management systems perform individually and interact with one another‎.‎ This book examines the roles and challenges of structural and technical systems‎,‎ information and decision‎-making processes‎,‎ rewards systems‎,‎ and human capital management‎,‎ and shows managers how to‎:‎ deliver clear and consistent messages to all employees‎;‎ position employees and units to provide the best possible service to the public‎;‎ hold them accountable through clear expectations and measurable goals‎;‎ and work with a strong leadership team to maintain‎,‎ adjust‎,‎ and improve all procedures‎.‎ Liff devotes a chapter to each system and discusses its impact on overall performance as well as how to work proactively and innovatively to implement changes that will make a big difference‎.‎ Including real‎-world government case studies demonstrating dramatic change‎,‎ the book is both an inspiration and a blueprint for substantial improvement within every facet of government work