The basics behind the Six Sigma quality control technique Six Sigma is designed to achieve excellence in customer service and measure deviation from the ideal‎.‎ It provides a process for placing value on the intangible nature of quality control‎.‎ The underlying theories of Six Sigma are highly technical and complex‎.‎ This book is a basic guide to those who are new to the concept‎,‎ and though this is a complex subject‎,‎ the concepts involved are not too complex for readers to grasp‎.‎ Getting Started in Six Sigma demonstrates how an employee or supervisor can implement Six Sigma successfully without having to become technically familiar with process‎-‎-oriented models or statistical modeling‎.‎ Michael C‎.‎ Thomsett ‎(‎Pt‎.‎ Townsend‎,‎ WA‎)‎ is a financial writer who has written more than 50 books on investing‎,‎ real estate‎,‎ business‎,‎ and management topics‎.‎ He is the author of several Wiley books including the successful Getting Started in Options ‎(‎0‎-‎-471‎-‎-44493‎-‎-6‎)‎‎.‎ Prior to his writing career‎,‎ Thomsett was a professional accountant and systems consultant‎.‎