For all courses in quality management‎,‎ quality engineering‎,‎ quality technology‎,‎ and continuous process improvement‎,‎ in universities‎,‎ colleges‎,‎ community colleges‎,‎ and corporate environments‎.‎ This practical‎,‎ student‎-focused text shows how to focus all of an organization‎'‎s resources on continuous and simultaneous improvement of quality and productivity ‎- thereby continually improving both performance and competitiveness‎.‎ It coherently addresses all elements of quality management‎,‎ including lean‎,‎ six sigma‎,‎ lean six sigma‎,‎ and many topics that competitive books overlook ‎(‎e‎.‎G‎.‎‎,‎ peak performance‎,‎ partnering‎,‎ manufacturing networks‎,‎ culture‎,‎ and crucial ‎"‎People‎"‎ aspects of quality‎)‎‎.‎ Direct and straightforward‎,‎ it links ‎"‎Big picture‎"‎ theories and principles to detailed real‎-world strategies and techniques‎.‎ Throughout‎,‎ critical thinking activities‎,‎ discussion assignments‎,‎ and research links promote deeper thinking and further exploration‎.‎ This edition adds all‎-new cases‎,‎ plus new information on topics ranging from supervision to certification‎,‎ qfd and spc to benchmarking and jit‎.‎