Steve Halliday‎,‎ President of Society of Information Technology Management describes the book as a ‎'‎rigorous and thought‎-provoking analysis of the history and the future of digital government‎'‎‎,‎ and I would agree with that analysis‎.‎‎.‎‎.‎the book is also very readable and what is more‎,‎ should be read‎.‎ Chi Onwurah‎,‎ London Review of Books This is an insightful debate about the issues and opportunities of technology to improve public service outcomes‎.‎ It brings together a rich mix of academic and practical research which challenges preconceptions [and] provides a fresh insight into the complexity of modern‎,‎ IT‎-enabled public service policy delivery‎.‎ It shows just why a more strategic view is required and why IT projects in the public sector are in practice so challenging‎.‎ It advocates methods of systems analysis and delivery which allow existing infrastructure to be continually adapted to reflect changing political and social priorities‎.‎ Above all‎,‎ it makes a compelling case for much more co‎-design and co‎-delivery wit‎.‎‎.‎‎.‎