Martin Bergaus investigated Service Delivery Platforms ‎(‎SDP‎)‎‎,‎ focussing on their challenges and design aspects from a user‎'‎s perspective‎.‎ Qualitatively he incorporated user experience in SDP research‎,‎ developing a Grounded Theory ‎(‎GT‎)‎ then set out parameters needed when developing SDP investigations from a user viewpoint‎,‎ before technical implementation‎.‎ This study indicates usability factors for future SDP systems and contributes to the exploratory framework represented by the six GT categories‎.‎ The results of this study benefit Information Systems ‎(‎IS‎)‎ experts developing SDP based ICT systems and those interested in practical applications of GT‎.‎