Quality management is essential for facilitating the competitiveness of modern day commercial organizations‎.‎ Excellence in quality management is a requisite for construction organizations who seek to remain competitive and successful‎.‎ The challenges presented by competitive construction markets and large projects that are dynamic and complex necessitate the adoption and application of quality management approaches‎.‎ This textbook is written in line with the ISO 9001‎:‎2008 standard and provides a comprehensive evaluation of quality management systems and tools‎.‎ Their effectiveness in achieving project objectives is explored‎,‎ as well as applications in corporate performance enhancement‎.‎ Both the strategic and operational dimensions of quality assurance are addressed by focusing on providing models of best practice‎.‎ The reader is supported throughout by concise and clear explanations and with self‎-assessment questions‎.‎ Practical case study examples show how various evaluative‎-based quality management systems and tools have been applied‎.‎ Subjects covered include‎:‎ * business objectives ‎- the stakeholder satisfaction methodology * organizational culture and Health and Safety * quality philosophy * evaluation of organisational performance * continuous quality improvement and development of a learning organization‎.‎ The text should prove most useful to students on both undergraduate and postgraduate construction management or construction project management courses‎.‎ It will also prove a valuable resource for practising construction managers and project managers‎.‎