Cracked Heels Cracked heels are pale, vertical splits on the skin around the heel. The skin can split due to excessive walking or standing. Wearing open-back shoes can also cause cracked heels. Find out how simple filing and moisturizing can help you prevent cracked heels. Smoothen with Scholl Cracked Smooth & Remove File This uniquely shaped file was designed to solve the problem of reaching curved contours of the heel. It instantly reduces dry, cracked, fissured skin on the heels to reveal smooth and supple ones.