Cracked Heels Cracked heels are pale, vertical splits on the skin around the heel. The skin can split due to excessive walking or standing. Wearing open-back shoes can also cause cracked heels. Find out how simple filing and moisturizing can help you prevent cracked heels. Moisturise with Scholl Dry Skin Recovery Cream After applying the Intense Recovery Cream wear cotton socks when you go to sleep. This way youﾒll have soft heels in no time.