Q&A

Q: Who We Are?

A: We are Bluedio Official Store. Which advocated ultimateㄛ fashion and simplicityㄛ emphasizing music is most important spiritual enjoyment of mankindㄛ focusing on revolutionary creationㄛ pursuit ultimate attitude towards life. Hope you all get an unbeatable shopping experienceㄛ prompt shipping and exceptional customer service that exceeds expectation. 

Q: About Product

A: All products are 100% that will be fully tested before shipment. All photos displayed are all taken in kind by Bluedio.

Q: Do i need to pay customs tax?

A: Every country has her own duty policyㄛ Bluedio cannot make promise about that. But if you have any requirementsㄛ pls contact usㄛ we will do our best to help you.

Q: Can i change the Name/ address/Color/ˋ

A: Please send us the right name/address/color. BUT we do not offer this service during all the big promotion.Pls double check your orders before making the payment.

Q: About Warranty & Shipment

A: We offer 6 months warranty for each product without personal error use. 

>>>Click here to view more about Frequently Asked Questions

Q: About Sign of Parcel

A: Please open the parcel in post officer's presenceㄛ if the parcel damaged or empty(stolen)ㄛ please ask the post office to provide official document and make the compliant on the spot.

Q: About Feedback

A: We regard customers as our friends. We hope you can shop from us with more happiness and less worry. Please do not forget to leave us 5-Star feedback. Then you can contact our customer service to get a surprise gift.