Technical developments continue to enable great change in organisations. Securing the benefits, however, requires more than technology; it requires a coherent approach to organisational and strategic issues. This book draws on both academic research and current practice to present a distinctively organisational perspective on the management of computer-based information systems. This second edition of Managing Information Systems maintains a four-part framework and a range of valuable pedagogical features to encourage active learning. In brief, it provides: An organisational perspective to elicit discussion from a strategic and managerial position Analysis of recent developments in areas such as the integration of CRM, ERP and related systems A recurring Chapter Case to explore connections between theories or models and current practice Activity and MIS in Practice features to promote critical reflection and encourage further research The book is intended for those who are studying information systems as part of a management degree on undergraduate, MBA or similar postgraduate courses. David Boddy is a Research Fellow at the School of Business and Management, University of Glasgow. He is author of two other books published by Pearson Education: Management: An Introduction (2002) and Managing Projects (2002). Albert Boonstra is a lecturer and researcher at the University of Groningen, the Netherlands. As well as teaching undergraduate and MBA students, he also consults for many organisations on the management of information systems. Graham Kennedy works in the change management department of the Royal Bank of Scotland and has over 20 years of experience of applying information technology to achieve business benefits.