Living Service: How To Deliver The Service Of The Future Today hardcover english - 14 Jan 2009 Details

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Technical Specifications

Author:Marc Silvester, Mohi Ahmed
ISBN 13:9780273715351
Language:English
Publisher:Pearson Education Ltd
Book Subtitle:How To Deliver The Service Of The Future Today
Number of Pages:176
About the Author:Marc d. Silvester is chief technology officer of fujitsu's services organisation, based in the uk. Marc is currently leading a fujitsu group-wide global programme that is delivering industrialised services across fujitsu. Mohi u. Ahmed is director of strategic development at fujitsu's services organisation, based in the uk. Mohi was named as one of the world's key "idea practitioners" in thomas h. Davenport & laurence prusak's book what's the big idea? (harvardbusinessschoolpress, 2003).
Publication Date:14 Jan 2009

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