From The One Minute Manager(r) to Raving Fans, Ken Blanchard’s books have helped millions of people hone their own leadership skills and develop the potential of those around them. Now, in Leading at a Higher Level, Ken Blanchard reveals the answers to world-class leadership. You too can benefit from the advice that has helped thousands of leaders and organizations become more people-oriented, customer-centered, and performance-driven. Learn about the triple bottom line and how to use it to create effective targets and visions. Discover how to turn your customers into raving fans and develop a true customer mania. Practice Blanchard’s renowned Situational Leadership(r) techniques for leading yourself, teams, and entire organizations. Find your own personal leadership point of view , a skill that all truly great leaders possess …and find out how to apply it throughout your entire life. No matter who or where you are, you can create high-performing organizations that make life better for everyone. Raise your game, boost your performance and ensure that you are leading at a higher level.