Chapter 1. Quality Improvement in the Modern Business Environment . PART I: STATISTICAL METHODS USEFUL IN QUALITY CONTROL AND IMPROVEMENT. Chapter 2. Modeling Process Quality. Chapter 3. Statistics and Sampling Distributions. PART II: BASIC METHODS OF STATISTICAL PROCESS CONTROL AND CAPABILITY ANALYSIS. Chapter 4. Methods and Philosophy of Statistical Process Control. Chapter 5. Control Charts for Variables. Chapter 6. Control Charts for Attributes. Chapter 7. Process and Measurement System Capability Analysis. PART III: OTHER STATISTICAL PROCESS-MONITORING AND CONTROL TECHNIQUES. Chapter 8. Cumulative Sum and Exponentially Weighted Moving Average Control Charts. Chapter 9. Other Univariate Statistical Process Monitoring and Control Techniques. Chapter 10. Multivariate Process Monitoring and Control. Chapter 11. Engineering Process Control and SPC. PART IV: PROCESS DESIGN AND IMPROVEMENT WITH DESIGNED EXPERIMENTS. Chapter 12. Factorial and Fractional Factorial Experiments for Process Design and Improvement. Chapter 13. Process Optimization with Designed Experiments. PART V: ACCEPTANCE SAMPLING. Chapter 14. Lot-by-Lot Acceptance Sampling for Attributes. Chapter 15. Other Acceptance-Sampling Techniques. Appendices. Answers to Selected Problems . Index.