Customer Service Skills for Success

353 EGP

* Format: Paperback * Number of Pages: 544 pages * Dimensions: 120 x 550 x 20mm * Weight: 571g * Publication date: 01 Mar 2009 * Publisher: McGraw-Hill Education - Eur... more on Jumia

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  • The best price of Customer Service Skills for Success by Jumia in Egypt is 353 EGP
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Technical Specifications

SKU:JU030BKAJBD2NAFAMZ
Model:9780071277501
Author:Robert W Lucas

Jumia's Description

  • Format: Paperback
  • Number of Pages: 544 pages
  • Dimensions: 120 x 550 x 20mm
  • Weight: 571g
  • Publication date: 01 Mar 2009
  • Publisher: McGraw-Hill Education - Europe

"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.

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