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CAIRO BOOKS's Description
Get a practical, hands-on introduction to the fundamentals of adapting
Microsoft CRM 3.0 to meet your specific business needs. With topics that
include developing new functionality, designing implementations, and
integrating Microsoft CRM with other business applications#151;including
Microsoft Office Outlook- and Microsoft SharePoint- Products and
Technologies#151;this is the only book written for both developers and those
who implement business solutions. Authored by experienced practitioners, this
book provides case studies, integration and performance guidelines, and
toolsets#151;the information you need to help you create successful CRM
solutions. This book also explains how to maintain Microsoft CRM, making it of
interest to IT professionals who support Microsoft CRM users. And power users
will learn how to customize individual Microsoft CRM experiences. This
introduction includes a 120-day evaluation copy of Microsoft CRM 3.0, as well
as sample data and code samples on the Web.