This product may not be available anymore.
for similar products.
CAIRO BOOKS's Description
American higher education is currently facing many serious challenges, from
providing access to a growing number of students, to keeping college
affordable, to the effective deployment of technology in teaching to fostering
economic growth and workforce development. In Quality and Performance
Excellence in Higher Education , the authors adopt the Malcolm Baldrige
education criteria for performance excellence to identify key elements in
practicing continuous quality improvement in higher education: open
communication channels, honest self-assessment, effective leadership, employee
development, and the appropriate allocation of resources.
Investment in higher education plays a crucial role in the future prosperity
of America. To illustrate this point, the authors present case studies from six
diverse institutions that embody the core values and concepts of the Baldrige
framework: Leadership from senior institutional leaders Strategic planning to
meet key objectives Focus on the students, stakeholders, and market
Measurement, analysis, and knowledge management Faculty and staff performance
as a result of institutional support and training Process management in support
of the learning environment Organizational performance results
This book will appeal to academic administrators at all levels and at all
types of institutions who are interested in applying a systematic approach to
leadership, quality improvement, and change management within their