This product may not be available anymore.
for similar products.
CAIRO BOOKS's Description
The globalization of information¡Xsatellite TV, internet, phone and fax¡Xserve
to enhance citizens¡¦ awareness of their rights, obligations, options and
alternatives and strengthens demands for greater accountability from the public
sector. However, the power of accountability is significantly reduced if
citizens are unable to measure their government¡¦s performance in a meaningful
way, which is precisely the topic of this timely book. The abstract concept of
¡§government performance¡¨ can only be an effective tool in public debate when
there are concrete statistics measuring performance and benchmarks against
which current indicators can be compared. Public Services Delivery offers a
comprehensive view of government performance measurement. The first part
examines systems or frameworks for measuring the performance of government at
the national level and at local levels of government. The second part of the
book focuses on particular sectors that form the core of essential government
services: health, education, welfare, waste disposal, and infrastructure. This
book provides powerful tools to: a) development practitioners to evaluate
projects, b) to policymakers to reform their government¡¦s policies, and c) to
public interest groups that wish to pressure their government for improvements
in government services.