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CAIRO BOOKS's Description
Operations management deals with the management of the creation of goods and
the delivery of services to the customer. It plays an essential role in the
success of any organization. In this book, Andrew Greasley provides a clear and
accessible introduction to this important area of study, focusing on all key
areas of operations in both manufacturing and service industries.
Operations Management, Second Edition covers the main areas of operations
strategy, the design of the operations system and the management of operations
over time. Yet, its concise nature of the text means students are not
overwhelmed by the amount of material presented. This new edition also features:
New content in such areas such as the quality gap model, enterprise systems
and business process management. Expanded case studies, to include more global
and European cases and longer cases at the end of each chapter. Greater clarity
in chapter material organization. Worked Examples providing a step-by-step
guide to the procedure to solve quantitative problems. Visual redesign in full
colour. More support material for students and lecturers, including an
interactive WileyPLUS course.
All lecturers can access supporting resources on the companion website at
www.wiley.com/college/greasley including an Instructor’s Manual with
suggested solutions for all case study questions and end of chapter exercises,
a Test Bank and PowerPoint slides for each chapter. Students will find
multiple-choice test quizzes, web-links and an online glossary.
Operations Management is essential reading for all students studying
operations management, whether on undergraduate, postgraduate or continuing
professional development courses.