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CAIRO BOOKS's Description
As heralds of change, you who work in and with IT will benefit from reading
this book. You will better understand your own reactions to change and those of
users, customers, employees and suppliers. You will more confidently be able to
explain why a one-size-fits-all change management plan doesn t work and how to
make it more flexible. You ll understand more clearly why there is always a
productivity drop when a change is introduced and how to help people get up the
learning curve more quickly. This book is chock full of useful models and tips
that will increase your ability to deal with change more effectively, and help
others do so as well. Having spent most of her career working in and with IT
organizations, Naomi Karten has written this book for IT professionals and
those who work with IT. These groups are the primary audience and the context
for most of the examples and stories. But everything in the book applies to any
line of work, even if it doesn't entail contact with IT.