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CAIRO BOOKS's Description
Understanding how to cool down, slow down, and engage the naturally occurring
conflicts among team members is critical to the ultimate success of a team.
With this book, your team and its members will gain a deeper understanding of
how conflict emerges and how to respond in ways that will leverage conflicts to
their advantage. Team members will learn the importance of establishing a safe
team climate, agreeing on processes to guide interactions, and use of
constructive communication skills in order to develop a conflict competent team.
As the authors say, conflict is not to be avoided, but embraced and explored.
This often results in new, previously unimagined opportunities, solutions and
results. The authors include stories, interviews, and examples that provide
entertaining and thought provoking insights. They dedicate one chapter to
techniques and processes for addressing team conflict that has gone awry. Runde
and Flanagan also include useful tips and tools for assessing your team?s
current state of conflict competence and suggestions for addressing the
challenges of today?s virtual and geographically dispersed teams.