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CAIRO BOOKS's Description
A complete program of textbook, lab manual, and software, this Microsoft
Official Academic Course provides everything students need to build the
knowledge and skills necessary to support end users and computers running the
Microsoft suite of productivity applications. In addition, this textbook will
help students to prepare for the Microsoft Certified Desktop Support Technician
examination 70-272: Supporting Users and Troubleshooting Desktop Applications
on a Microsoft Windows XP Operating System. The Microsoft Certified Desktop
Support Technician is a new two-exam credential available from Microsoft
Learning. The certification is directed at the skills needed for working in a
variety of environments, including corporate environments as well as support
for home users via phone support, remote support, and retail counter support. A
complete set of instructor resources supports the book.