Q&A about ESR Product: Q1: Is it compatible with iPhone X 2017 Release? A: Yes, it compatible with iPhone X/iPhone 10 (2017 Release). Q2: Does this work with wireless charging? A: Yes, it supports wireless charging. Q3: Will this case need to be taken off to wireless charge the phone? A: No, it supports wireless charging without taking off your case. Q4: Is it will protect my phone very well? A: Yes, it made of hard PC back and flexible bumper to protect your phone from dropping, scratching ect. Q5: Does this case fit snugly on the iPhone or is it pretty loose? A: It fits perfectly and not loose at all. Q6: Does the case have a lip to protect the camera and screen? A: Yes, the edge around the camera and screen is higher and will protect your screen and lens from scratches. Q7: Can I get replacement or full refund if the item doesn't work well? A: Yes, replacement or money back if any happens to our products during the period of warranty (180 Days Warranty). How to install the caseStep 1 Starting from just above the ESR logo on the bottom right side, separate the outer frame from the inner case. Step 2 Insert the phone into the inner case starting from the left side and working to the right side. Step 3 Insert the phone and inner case into the outer frame starting from the left side and working to the right side. How to remove the caseStep 1 Starting from just above the ESR logo on the bottom right side, separate the outer frame from the inner case. Step 2 Starting at the top two corners, use both hand to push the top of inner case off the phone. Step 3 Fully remove the phone from the rest of the inner side.