Conflicting loyalties. Terminations. A changing culture. New competitive threats. These phrases describe the challenges facing many of today's most successful businesses. They also describe the challenges facing another profitable organizationtelevision's Soprano family. As the boss of the family,

Conflicting loyalties. Terminations. A changing culture. New competitive threats. These phrases describe the challenges facing many of today's most successful businesses. They also describe the challenges facing another profitable organizationtelevision's Soprano family. As the boss of the family, Tony Soprano knows the difficulties of being an effective leader in an environment of change, complexity, and crisis. He has experienced the struggle to find and keep talent. And as for loyalty fuhgetaboutit! When it comes to business, you need more than loyalty if you're gonna avoid swimming with the fishes. Today's environment can leave even the most efficient boss feeling powerless, unable to make decisions or implement them. Tony Soprano knows that if you wanna get things done, you can't continue to lead as you have in the past.