The definitive primer on knowledge management, this book will establish the enduring vocabulary and concepts and serve as the hands-on resource of choice for fast companies that recognize knowledge as the only sustainable source of competitive advantage. Drawing from their work with more than 30 knowledge-rich firms, the authors– experienced consultants with a track record of success–examine how all types of companies can effectively understand, analyze, measure, and manage their intellectual assets, turning corporate knowledge into market value. While they present a practical approach to cataloging and storing knowledge so that it can be easily leveraged throughout the firm, they caution readers on the limits of communications and information technology in managing intellectual capital.