Winner of The Shingo Research and Professional Publication Award‎!‎ Align your leadership team to deliver the highest possible value to your customers Too many organizations today suffer from silo‎-centric behavior and intra‎-organizational conflict‎.‎ Yet most don‎'‎t understand what‎'‎s holding them back from achieving outstanding performance‎.‎ Value stream mapping‎-‎-an essential but underusedmethodology‎-‎-is a proven approach to help you visualize and resolve disconnects‎,‎ redundancies‎,‎ and gaps in your value delivery system‎.‎ More than merely a tool to eliminateoperational waste‎,‎ value stream mapping is a highly effective means to transform leadership thinking‎,‎ define strategy and priorities‎,‎ and create customer‎-centric work flow‎.‎ In this detailed guide‎,‎ business performance improvement experts Karen Martin and Mike Osterling present a practical way to deeply understand how work gets done‎-‎-in any environment‎-‎-and how to design improvedwork systems‎.‎ You‎'‎ll learn how to‎:‎ Prepare and engage your leadership team in the transformation process Gain a deep understanding about your current work systems and the related barriers to delivering value Design a future state that enables outstanding performance on all fronts Adopt the new design and lay the foundation for continued improvement Whether you are a novice‎,‎ an experienced improvement practitioner‎,‎ or a leader‎,‎ Value Stream Mapping will help you design and operate your business more effectively‎.‎ And if your organization already uses value stream mapping‎,‎ this book will help you improve yourtransformation efforts‎.‎ In today‎'‎s rapid‎-fire business environment‎,‎ there are too many problems to be solved and too many opportunities to be leveraged to operate without a highly effective means for accomplishing the important work to be done‎.‎Value stream mapping is the missing link in business management and‎,‎ properly executed‎,‎ has the power to address many business woes‎.‎ PRAISE FOR VALUE STREAM MAPPING "Value stream mapping has evolved from its roots as a tool used by geeks to reimagine and reconfigure manufacturing operations to a process to enable deep organizational intervention and transformation‎.‎ With Value Stream Mapping‎,‎ Karen Martin and MikeOsterling provide an outstanding guide for practitioners engaged in the challenging work of improving the horizontal flow of value across organizations‎.‎" ‎-‎- John Shook‎,‎ Chairman and CEO‎,‎ Lean Enterprise Institute‎,‎ and author‎,‎ Learning to See "Despite decades of viewing value stream mapping as the core tool of Lean transformations‎,‎ there is still confusion‎.‎ Karen and Mike put mapping in its proper perspective as a methodology for getting high‎-performing teams to see waste‎,‎ share a future state vision‎,‎ and build meaningful actions that are carried out with passion and purpose‎.‎" ‎-‎- Jeffrey Liker‎,‎ author‎,‎ The Toyota Way "In Value Stream Mapping‎,‎ Karen and Mike not only provide a great how‎-to book for transforming value streams‎,‎ they also demonstrate the benefits that taking a holistic view can have on an organization‎'‎s culture and commitment to customer value‎.‎ There is something to learn for the novice and expert on every page‎.‎" ‎-‎- Jeff Chester‎,‎ Chief Revenue Officer & Senior Vice President‎,‎ Availity "Martin and Osterling have written an excellent book that shows you how to do value stream mapping and do it right‎.‎ Follow their advice and your organization will get the profoundly radical change required to better serve your customers and create unprecedented profits and agility‎.‎" ‎-‎- Brian Maskell ‎,‎ author‎,‎ Practical Lean Accounting "VSM is often misunderstood and underutilized‎.‎ Strategically‎,‎ it can be a Rosetta Stone to help bring disparate organizational silos together and a catalyst for stimulating and prioritizing enterprise‎-wide transformation‎.‎ Karen and Mike have produced anotherterrific guide‎.‎ Read it‎,‎ practice it‎,‎ share it‎,‎ teach it‎.‎" ‎-‎- Steve Bell ‎,‎ author‎,‎ Run Grow Transform "Value Stream Mapping is well worth picking up‎.‎ It‎'‎s a straightforward user‎'‎s guide to constructing current‎-state and designing future‎-state value stream maps that help you visualize and improve your efforts to flow value to your customer‎.‎" ‎-‎- Matthew May‎,‎ author of The Laws of Subtraction