- Paperback - Number of Pages: 192 pages
- Dimensions: 171.45 x 234.95 x 12.7mm - 362.87g
- Publication date: 14 Feb 2000
- Publisher: John Wiley and Sons Ltd
- Imprint: Blackwell Science Ltd
- Publication City/Country: Oxford, United Kingdom
Foreword by David Melville; Introduction; Abbreviations; What is facilities management?; Developing strategies for facilities management; Outsource or retain in-house?; Human resources management implications; Policy and procedures for outsourcing; Policy and procedures for in-house provision; Service specifications, service level agreements and performance monitoring; Legal, and health and safety considerations; Facilities management service providers; Managing supplier relationships; Contract management and financial control; Benchmarking performance; Private investment and partnership; Training and development; Appendices; Useful Names and Addresses; References and Bibliography; Index.