Dealing with difficult people at work has become an essential survival skill in today‎'‎s office place‎.‎ Whether an impossible customer or an occasional tense situation with a coworker or the more extreme case of an office bully‎,‎ this fully revised and updated edition of Tackle Office Nightmares offers clear solutions and step‎-by‎-step advice on a wide range of these interpersonal workplace issues‎.‎You‎'‎ll learn how to diffuse situations before they get out of control and separate the facts to determine the difference between an uncomfortable‎,‎ awkward situation and an actionable human resource issue such as discrimination‎.‎ You‎'‎ll also learn the best practices to keep your work life as peaceful as possible and when it‎'‎s appropriate to step in to help others‎.‎ With a tough job market and more demands placed on employees‎,‎ workplace stress is on the rise‎.‎ This practical and informative book will help diffuse workplace conflicts‎,‎ which directly affect office productivity‎,‎ employee health‎,‎ and business survival‎.‎