In an era of raging commoditization and eroding profit margins‎,‎ survival depends on resilience‎:‎ staying one step ahead of your customers‎.‎ Sure‎,‎ most companies say they‎'‎re ‎"‎customer‎-focused‎,‎‎"‎ but they don‎'‎t deliver solutions to customers‎'‎ thorniest problems‎.‎ Why‎?‎ Because they‎'‎re stymied by the rigid ‎"‎silos‎"‎ they‎'‎re organized around‎.‎ In Reorganize for Resilience‎,‎ Ranjay Gulati reveals how resilient companies prosper both in good times and bad‎,‎ driving growth and increasing profitability by immersing themselves in the lives of their customers‎.‎ This book shows how resilient organizations cut through internal barriers that impede action‎,‎ build bridges between warring divisions‎,‎ and transform former competitors into collaborators‎.‎ Based on more than a decade of research in a variety of industries‎,‎ and filled with examples from companies including Cisco Systems‎,‎ La Farge‎,‎ Starbucks‎,‎ Best Buy‎,‎ and Jones Lang LaSalle‎,‎ Gulati exploresthe five levers of resilience‎:‎ * Coordination‎:‎ Connect‎,‎ eradicate‎,‎ or restructure silos to enable swift responses‎.‎ * Cooperation‎:‎ Foster a culture that aligns all employees around the shared goals of customer solutions‎.‎ * Clout‎:‎ Redistribute power to ‎"‎bridge builders‎"‎ and customer champions‎.‎ * Capability‎:‎ Develop employees‎'‎ skills at tackling changing customer needs‎.‎ * Connection‎:‎ Blend partners‎'‎ offerings with yours to provide unique customer solutions‎.‎