Formerly titled Quality Control, the field's most accessible
introduction to quality has been renamed and revamped to focus on
quantitative aspects of quality improvement. New chapters on Lean
Enterprise, Six Sigma, Experimental Design, and Taguchi's Quality
Engineering have been added, and this new Ninth Edition adds
comprehensive coverage of fundamental statistical quality improvement
concepts. A practical state-of-the-art approach is stressed throughout,
and sufficient theory is presented to ensure that students develop a
solid understanding of basic quality principles. To improve
accessibility, probability and statistical techniques are presented
through simpler math or developed via tables and charts. As with
previous editions, this text is written to serve a widely diverse
audience of students, including the growing number of "math shy"
individuals who must play key roles in quality improvement