Measure‎,‎ manage‎,‎ and improve the speed and reliability of web services * Complete reference for creating relevant‎,‎ effective Service Level Agreements * Detailed discussions of both technical and business performance metrics and their statistical treatment * Performance and management implications of various web services delivery infrastructures‎,‎ including caching and load distribution * Discussion of the transport infrastructure‎,‎ including quality of service ‎(‎QoS‎)‎ technology and traffic shaping * Instrumentation system design * Measurement collection‎,‎ aggregation‎,‎ correlation‎,‎ and use for real‎-time service level control and reporting * Quick problem detection‎,‎ ‎"‎triage‎"‎ problem diagnosis‎,‎ and root‎-cause analysis * Automated‎,‎ policy‎-based system management * Load testing‎,‎ modeling‎,‎ and capacity planning for web systems * Calculation of return on investment for web infrastructure improvements * Structured plan for implementation of SLM techniques The web has become a major vehicle for transforming business processes‎,‎ but ineffective management of web‎-based services can result in high costs and user dissatisfaction‎.‎ Service Level Management ‎(‎SLM‎)‎ is therefore a competitive weapon in the web marketplace‎,‎ providing the tools needed to improve performance and reliability of web services while simultaneously controlling costs‎.‎ Practical Service Level Management‎:‎ Delivering High‎-Quality Web‎-Based Services shows you how you can measure‎,‎ manage‎,‎ and improve network performance and quality of experience ‎(‎QoE‎)‎ for critical web services‎.‎ Starting with an explanation of SLM and common performance metrics‎,‎ the book provides detailed discussions of methods to measure and improve performance‎.‎ Service Level Agreements‎,‎ instrumentation‎,‎ performance‎-improvement technologies‎,‎ load testing‎,‎ and long‎-term planning are all covered in detail‎.‎ This book provides both technical engineers and non‎-technical managers with an organized‎,‎ cohesive plan for measuring‎,‎ improving‎,‎ and evaluating the performance of web‎-based services‎.‎ Whether you are delivering services to other businesses or directly to customers‎,‎ Practical Service Level Management‎:‎ Delivering High‎-Quality Web‎-Based Services walks you through the complete process of designing a balanced solution for your situation‎.‎ Use it to help design a system with the speed‎,‎ reliability‎,‎ and flexibility that are critical success factors for your business‎.‎ This book is part of the Networking Technology Series from Cisco Press‎,‎ which offers networking professionals valuable information for constructing efficient networks‎,‎ understanding new technologies‎,‎ and building successful careers‎.‎