Written for people who want to change the way they do business, this book provides clear guidance on how to set up a team structure in organizations which is geared to the customer responsiveness. Accessibly written, the book offers a step-by-step guide to creating a more motivated workforce and implementing more cost-effective business practices. The method has already had its successes. By putting the 'team up for excellence' system into practice in Air New Zealand, Allen Mackay helped the company reduce its operating costs by 56% and overtime costs by 73% in 12 months while increasing productivity by almost 40% and raising staff skill levels at very little extra cost to the training budget. Other organizations which have adopted his approach range from New Zealand Steel and insurance companies to universities and local councils.