This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems‎,‎ ranging from service ideation‎,‎ design‎,‎ implementation‎,‎ analysis‎,‎ improvement and trading associated with service systems engineering‎.‎ Written by leading experts in the field‎,‎ this indispensable textbook will enable a new wave of future professionals to think in a service‎-focused way with the right balance of competencies in computer science‎,‎ engineering‎,‎ and management‎.‎ Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems‎.‎ Each chapter includes a summary‎,‎ a list of learning objectives‎,‎ an opening case‎,‎ and a review section with questions‎,‎ a project description‎,‎ a list of key terms‎,‎ and a list of further reading bibliography‎.‎ All these elements enable students to learn at a faster and more comfortable peace‎.‎ For researchers‎,‎ teachers‎,‎ and students who want to learn about this new emerging science‎,‎ Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems‎.‎ It is aimed at students of information systems‎,‎ information technology‎,‎ and business and economics‎.‎It also targets business and IT practitioners‎,‎ especially those who are looking for better ways of innovating‎,‎ designing‎,‎ modeling‎,‎ analyzing‎,‎ and optimizing service systems‎.‎

• Author‎:‎ Jorge Cardoso‎,‎ Hansjorg Fromm‎,‎ Stefan Nickel‎,‎ Gerhard Satzger‎,‎ Rudi Studer‎,‎ Christof Weinhardt
• Publisher‎:‎ Springer
• ISBN‎:‎ 9783319231945