Focusing on strategy‎,‎ architecture‎,‎ and design‎,‎ this concise guide explores all the techniques‎,‎ methodologies‎,‎ and activities of business information management‎.‎ Concentrating on the architecture and development of information systems‎,‎ the guide discusses governance with CobiT and operational management with ITIL‎.‎ Also included is an evaluation of costs and benefits of Information and Communications Technologies ‎(‎ICT‎)‎ as well as a calculation of costs of operational ICT systems‎.‎ Useful as a self‎-study or classroom textbook‎,‎ this manual promises to help managers organize their ICT systems in a structured and scientifically sound way‎.‎