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Now updated for the 21st century with the very latest on NLP and other
cutting-edge research Not restricted to the workplace, but covering every
social and domestic situation, this guide offers readers the knowledge and
understanding to be able to use and interpret body language more effectively.
More than 90% of all face-to-face communication is non-verbal, and the silent
messages of body language often reveal more than the spoken word in conveying
true feelings, highly influencing first impressions and the self-image we
project to others. This guide includes practical exercises to enhance
understanding of non-verbal communication, and covers such aspects of body
language as special features of the workplace and non-verbal communication
in international contexts.